We do not collect any Personal Identification Information about you unless you voluntarily provide it to Us. We may collect personally identifiable information from you that lets us know the specifics of who you are in a variety of ways, including, but not limited to, when you visit the Site, register on the Site, place an order, respond to a survey, send us feedback, fill out a form, and in connection with other activities, services, features or resources we make available on the Site. We may ask you to provide your personal information, such as your first and last name, email address, mailing address, phone number, credit card information, credit information and history, social security number and other personal identifying information. This information may be either stored, collected, or both. We may also collect information from you at other points on the Site that state that such information is being collected.
You may visit the Site anonymously and choose not to provide the requested personal information. You can always refuse to supply personal information, except that depending on the activity, some of the information that we may ask you to provide may be mandatory. If you do not provide the mandatory information for a particular activity that requires it, you may not be able to engage in that particular activity or use the Site or Services.
We may collect non-personally identifiable information that does not by itself identify a specific individual when a user interacts with the Site. Non-personally identifiable information may include, but is not limited to, your browser, your type of computer, and technical information about your means of connection to the Site, such as the operating system and Internet service providers utilized.This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, as well as your Internet Protocol address (“IP”). An IP address is a number that is automatically assigned to your computer when you access the internet, allowing web servers to locate and identify your computer. Your computer requires an IP address in order for you to communicate on and access the internet.
This information is used to diagnose problems with Our servers, software, to administer Our Site, and to gather demographic information.
Our Site does not recognize or act on Do Not Track requests from your browser. The information We receive through tracking is used to provide a more personalized user experience to you.
We do not share collected information with outside parties except to the extent necessary to provide the Service. We may collect and use Your personal information primarily to provide the Services to You, which may include, but is not limited to, the following purposes: To improve customer service by allowing us to respond to your customer service requests. To enhance a user’s experience on our Site we may use personal information and feedback in the aggregate to understand how all of our users as a group use the services and resources provided on the Site. To improve the Site we may use feedback you provide to Us. To process payments We may use the information users provide about themselves when placing an order only to provide the Services requested by You. To contact You regarding administrative notices, resolve disputes, troubleshoot problems with You, and to respond to inquiries, questions, and other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Your personal information, username, password, transaction information and data stored on the Site. Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We recommend that you do not divulge your password to anyone.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While We strive to protect your information, you acknowledge that: there are security and privacy limitations beyond our control; the security, integrity, and privacy of any and all information exchanged between You and Us cannot be fully guaranteed; and any such information and data may be viewed or tampered with in transit by a third party.
We do not sell, trade, or rent Your personally identifiable information to others. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with Our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help Us operate Our business and the Site or administer activities on Our behalf, such as sending out newsletters or surveys.
We will use Your personally identifiable information to operate the Site and Services. For example, We must release your credit card information to the card-issuing bank to confirm payment for products and services purchased, and release information to the delivery service to deliver any documents that You may request.
We may be occasionally required by law enforcement or judicial authorities to provide information to the appropriate governmental authorities. We will disclose personal identity information pursuant to a court order, subpoena, or to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that We believe in good faith to be unlawful.
You may find advertising or other content on Our Site that link to the sites and services of Our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from Our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to Our Site, is subject to that website's own terms and policies.
We encourage You to promptly update Your information with Us if it changes or is incorrect. Because We keep records of past transactions, You cannot delete information associated with past transactions on this Site. It may be impossible to completely delete Your information from our servers.
True Life Solutions
116 New Montgomery St
San Francisco, CA 94105
This document was last updated on: 4/14/2022